Return and Exchange Policy for Isisfashions
At Isisfashions, we want you to be completely satisfied with your purchase. Our return and exchange policy is designed to be simple and customer-friendly. If you are not fully satisfied with your item, please review the following guidelines.
Return Policy
1. Eligibility for Returns
•Returns are accepted within 30 days of the purchase date.
•Items must be unused, unworn, unwashed, and in original packaging with tags attached.
2. Non-Returnable Items
•The following items cannot be returned:
•Final sale items
•Gift cards
•Customized or personalized items
3. Return Process
•In-Store Returns: Bring your item and proof of purchase to any Isisfashions store location.
•Mail Returns: Ship the item with your packing slip to: Isisfashions
3817 Roxton Ave
Los Angeles, CA 90008
USA
• Return Shipping Costs: Customers are responsible for the return shipping fee unless the item was received damaged or incorrect.
4. Refund Processing
•Refunds are issued to the original payment method within 3-5 business days after we receive your return.
•Original shipping charges are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are available within 30 days of purchase, depending on product availability.
2. Exchange Process
•In-Store Exchanges: Bring your item and proof of purchase to any of our store locations for a hassle-free exchange.
•Mail Exchanges: Contact us at [email protected] or call +1 (213) 386-1020 for instructions on processing an exchange by mail.
3. Out-of-Stock Items
•If the item requested for an exchange is unavailable, we will offer a refund or store credit.
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact us within 7 days of delivery. Isisfashions will cover the cost of return shipping and provide a replacement or a full refund, including original shipping fees.
Gift Returns
If you received an item as a gift and would like to return it, please contact us for assistance. We can issue a store credit or facilitate an exchange. Please have the original order number or packing slip available.
Data Tracking with Microsoft Ads
1. Return and Exchange Data Tracking
•We use Microsoft Ads to monitor returns and exchanges, enabling us to improve our customer service.
2. Remarketing Based on Return Activity
•Data from Microsoft Ads may be used to offer promotions based on previous returns or exchanges.
3. Opt-Out of Microsoft Ads Tracking
•To manage your ad preferences or opt-out of tracking, visit https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
For mail returns, we recommend using a trackable shipping service, as Isisfashions is not responsible for items lost or damaged during return shipping.
Contact Us
If you have any questions about returns or exchanges, please reach out:
Isisfashions
3817 Roxton Ave, Los Angeles, CA 90008, USA
Phone: +1 (213) 386-1020
Email: [email protected]
This Return and Exchange Policy provides details on Isisfashions’s return and exchange processes, including Microsoft Ads tracking for improving customer experience.